Return & Refund Policy
RETURN AND EXCHANGE POLICY
Last Updated: 2/1/2023
Thank you for shopping at toxicera.com
If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.
The following terms are applicable for any products that you purchased with us.
INTERPRETATION AND DEFINITIONS
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Exchange Policy:
Individual (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Toxicera Located at IN.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from toxicera.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
GENERAL RETURN POLICY
Product that are bought from the Physical Stores can’t be returned. All Items are eligible for return and would be processed if conditions are met.
You are always required to ship back the items by following the shipping instruction:
If applicable we will send you a shipping label once the return request has been approved in case you need to ship the products using any carrier , please use the following shipping address: mp pura tajganj agra 282001 . Please make sure to include the return slip in the package.
CREDIT POLICY
You are given 60 days to ask for the credit from the date of purchase. Customers are entitled to ask for STORE-CREDIT in exchange to the Goods
Credits that has been given back to the customer is only allowed to be used on our Website Only.
In order for the product to be eligible for Credit make sure that these following conditions are met:
- Product must be returned in its original packaging
- Product wasn't used or damaged
- Product must include original tags (if applicable)
- Product must have the receipt or proof of purchase
Product that are on sale or discounted is eligible for Credit depending on the Store Refund Policy
If the product you have received which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality.
We offer 100% return to refund that are processed through Credit and has No Expiry Period. Unfortunately, Credits can't be used to pay for shipping fees.
HOW TO INITIATE A RETURN
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:
Email Address: support@toxicera.com
Phone Number: 8445653789
You will be updated for their Return Status through their EMAIL, PHONE, and SMS provided that all contact information is recorded to us.